Notification System

How notifications work

Employees receive notifications for items they participate in or follow, such as assignments, comments and mentions. Being assigned to a work order or appointment starts following the related work order automatically; users with access can also follow or unfollow it manually.

While an appointment is in Planned status, its operators do not receive the Event assigned notification. It arrives when the appointment becomes Confirmed, only once per person, even if the appointment is planned and confirmed again. Likewise, nobody receives an unassignment notification for an appointment they were never notified about.

Notifications use contextual titles and, where available, a real message excerpt, such as Comment on {work order}, Mention in {work order or customer}, Internal note: {customer} or WhatsApp: {customer}. WhatsApp attachments without text are identified as an image, video, document, audio or attachment.

Browser push notifications

Browser permission is necessary but not sufficient: you must also enable the Push channel for each preference you want to receive. Manage channels under Settings → My account → Notifications.

Notification types

Work orders and appointments

• Assignee and operator assignments and removals, including route assignments.
• Comments and mentions in followed work orders.
• Work order reminders at their configured time.

Estimates

• New comments on an estimate.
• Mentions in estimate comments.

Chat and WhatsApp

• New WhatsApp message from a customer.
• Internal note mention in WhatsApp.
• New internal chat message when you are not viewing the conversation.

WhatsApp Templates

• Template approved or rejected by Meta.

Time Tracking

• Workday edit requests and their approval or rejection.
• Start/clock-in reminder at the beginning of an effective schedule period.
• Active-workday reminder at the end of an effective schedule period.
• Daily recorded-hours reminder for selected employees whose productive time is below the configured target. See Time Tracking.

Absences

• Absence requested alerts Management and Full Access users to pending requests.
• Absence approved and Absence rejected inform the employee of the outcome.
• Absence updated informs the employee when a manager changes the absence. Deleting an approved absence also sends a notification.

Preferences

Under Settings → My account → Notifications, preferences are grouped into Work Orders, Estimates, Appointments, Chat, Time Tracking and Absences.

Email and push preferences are disabled by default, except push for New internal chat message, which starts enabled and can be turned off. Internal chat does not send email even if that channel is displayed. Use Enable/Disable all for quick changes.

On the Workday tracking plan, this screen only shows the Time Tracking and Absences sections.

Personal notification schedule

Each person can enable a Notification schedule under Settings → My account → Notifications and choose the weekdays and time window when email and push notifications should be delivered. When first enabled, enrutar proposes Monday through Friday, 09:00 to 17:00; you can change these values.

• Notifications continue to appear immediately inside enrutar.
• Outside the active window, email and push alerts are grouped and delivered when the next active window starts.
• The schedule uses your personal timezone. Choose one under Settings → My account → Timezone, or keep the organization timezone.
• The Daily recorded-hours reminder is delivered at its check time even outside this window.

enrutar news on the Dashboard

When we publish news about the app, the most recent item you have not read yet appears as a card on the Dashboard. Open it to read it in full:

• Close closes it without marking it as read, so the card stays on the Dashboard.
• Mark as read removes it. The read status is saved in your account, so it does not appear again on your other devices.

News is shown in the language of your organization's country and according to your role. It does not appear on the Workday tracking plan.