Help Center

Notification System

The notification system in enrutar works simply: after certain actions, users receive notifications related to Work Orders and Appointments.

What is the notification system?

Notifications serve to alert employees when something relevant happens in items where they participate or that they are following (for example: assignments, comments or mentions).

In practice, the system relies heavily on a key idea: if an employee "follows" a work order, they receive its notifications.

Notifications show the title of the work order or appointment they refer to, making it easy to identify what each notification is about without having to open the application.

When are notifications sent?

An employee can receive notifications, for example, when:

  • They are added as an assignee of a work order.
  • They are assigned as an operator in an appointment.
  • Someone writes a comment in a work order they are following (see Comments).
  • An interaction occurs that triggers notifications within a work order they follow.

The practical rule is: if the action is associated with a work order and you follow it, you will be notified.

Automatic follow-up when assigned

There are cases where follow-up is activated automatically:

  • If you assign an employee as an assignee of a work order, that employee starts following the work order immediately.

  • If you assign an employee as an operator of an appointment, that employee starts following:

    • The appointment and/or
    • The work order related to that appointment (as applicable in the flow).

  • If you mention an employee in a work order comment and they have access according to the Permission System
    From that point on, any interaction that generates notifications in that work order will be received by that employee.

Following work orders manually

In addition to automatic follow-up by assignment, an employee can follow work orders manually as long as they have access according to the Permission System. If they have access to the work order, they can enter it and activate follow-up in the right column, in the last option Notifications there is a Follow button.

To unfollow, the operation is the same — the button simply says Unfollow.

Push notifications (web push)

In addition to in-app notifications, enrutar can send you browser push notifications to alert you even if enrutar is in a background tab or the browser is minimized.

When you log in, enrutar requests permission to send notifications. If you accept, you will start receiving them automatically. You can also enable or disable them at any time from Settings.

Available notification types

Below are the main types of notifications you can receive in enrutar:

Work orders and appointments

  • Being assigned as an assignee of a work order.
  • Being assigned as an operator in an appointment.
  • Comments or mentions in work orders you follow.
  • Work order reminder: a one-time alert at the exact time you configured in the reminder. Clicking the notification opens the work order and the specific reminder directly.

WhatsApp Chat

  • New WhatsApp message: alerts you when a new message arrives in a conversation.
  • Internal note mention: alerts you when someone mentions you with @ in an internal note of a conversation.

WhatsApp Templates

  • Template approved: Meta has approved a template you submitted for review.
  • Template rejected: Meta has rejected a template you submitted for review.

Time Tracking

  • Clock-in reminder: automatic alert if you haven't started your workday at the configured time.
  • Active workday reminder: alert if you have an active workday past the configured end time.

Notification preference settings

In Settings → Notifications you can control exactly which alerts you want to receive. Preferences are organized by sections:

  • Work Orders: notifications related to work order management, including reminders.
  • Appointments: alerts about assignments and changes in appointments.
  • Chat: WhatsApp messages and conversations.
  • Time Tracking: reminders and alerts for workday tracking.

There is an Enable/Disable all option to manage preferences quickly.