Time Entries

What are time entries?

Time entries in enrutar record the time that operators spend on Appointments. They are created when an operator clocks in and out of an appointment, providing an accurate record of time spent on each job.

How to create time entries

From the appointment screen, operators can:

1. Click Start to clock in and begin recording time.
2. Click Finish to clock out and stop recording.

The time entry will record the start time, end time and total duration.

Delegated time entries for colleagues

The organization can enable Allow delegated time entries in Organization Settings. When enabled and an appointment has several assigned operators, you can select which colleagues should also be included when you start, pause, resume or finish a time entry.

The selector shows each colleague's status and lets you choose only people who can perform that action at that moment. For example, only colleagues with a time entry in progress are available when pausing.

This lets one person manage time for a crew without opening the appointment under every account.

Required location and proximity to the appointment

With Full Access, open Organization Settings → Edit → Time entry settings. There are two independent options, available to all organizations:

• Require location for time tracking: requires a valid shared location for live time-entry and workday actions such as starting, pausing, resuming and finishing. When disabled, location remains optional unless the proximity restriction applies.
• Require clock-in and clock-out near the visit: allows starting and finishing an appointment time entry only within the configured radius of the work order address. The radius accepts 25 to 10,000 metres; the form suggests 200 metres when enabled without a previous value.

The distance check applies to clock-in and clock-out, not pauses, resumes or starting travel. It does not impose a distance limit on whole-workday tracking. These checks apply to live actions, not manual entries or corrections.

If you cannot clock in or out:

• Allow location access on the device and in the browser or app. Enable Location Services if they are off; if the request times out, try an open area and retry.
• If you see You are too far away. Move closer., move within the allowed radius.
• If the appointment has no configured location, ask an administrator to select the work order address again to save its coordinates.

Delegated time entries use the location of the device performing the action, including for selected colleagues; they do not obtain each colleague's location.

Viewing time entries

Time entries can be viewed:

• On the appointment detail page.
• On the Time Entries screen, where you can see all time entries across the organization.
• On the Reports Screen, for aggregate reporting.
• On each work order page, users with management or full access have a Time Entries section with the driving and working time of each employee on that work order. Its View button opens the time entries report filtered by that work order.

Filtering time entries

The time entries screen allows you to filter by:

• Employees
• Customers
• Work Orders
• Date range
• Search bar
• Column sorting

Planned and actual time in reports

The report includes Planned start and Planned end, derived from the associated appointment. These columns, together with Appointment and Appointment title, are hidden by default and can be enabled from the Customize columns gear.

Difference is displayed by default and calculates actual working time minus the appointment's planned duration: positive values appear in red, while zero or negative values appear in green. CSV exports include both planned and actual data even when some columns are hidden on screen.

Time entry permissions

According to the Permission System:

• Users with restricted access can inspect and export only their own time entries from the report; they cannot create, edit or delete entries there.
• Users with management or full access can view all time entries and create, edit or delete them.

Time entries and work reports

The time recorded in time entries is automatically included when generating Work Reports, providing an accurate record of time spent on each appointment.

Time Entries Map

enrutar provides a Time Entries Map where you can see the geographical location of all time entries, making it easy to track where your team is working.