Contact Support
How to contact the enrutar support team
If you have questions, need help or want to report an issue, you can reach our support team in several ways:
In-app chat
The fastest way to get help is through the in-app chat. Click on the chat icon in the bottom right corner of the screen to start a conversation with our team.
You can also reach us by email at hola@enrutar.com.
Help Center
Before contacting support, you can check our Help Center for guides and documentation that might answer your question.
Response times
Our team aims to respond as quickly as possible. Response times may vary depending on your plan:
- Enterprise Plan: Priority support.
- Premium Plan: Standard support.
What to include in your request
To help us assist you faster, please include:
- A clear description of the issue or question.
- Screenshots if applicable.
- The steps to reproduce the issue (if it's a bug).
- Your organization name.
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