Using Eva in Comments
Mention EVA in a work order comment to create reminders or schedule appointments without leaving the thread.
How to mention EVA
Choose EVA (Enrutar Virtual Assistant) from the @ mention selector, write a request with clear timing and send it. EVA reacts with 👍 after processing and replies with the result or the missing information.
Examples:
@Eva remind me to call the customer tomorrow at 10@Eva remind me about this in 30 minutes@Eva schedule an appointment on Thursday from 10 to 12@Eva schedule an appointment on Thursday from 10 to 12 on the Central route and assign it to me
For dates without a time, EVA uses the configured default. Relative reminders in minutes or hours are calculated from the moment the request is processed.
Routes and appointment assignees
When scheduling an appointment, EVA can find a route by name, locate active employees with access to the board and assign them. It also understands first-person phrases such as assign it to me.
If you do not specify a route or technician, EVA does not invent one; it keeps any defaults that apply to the work order.
Current limitations
EVA in comments currently creates reminders and schedules appointments. Routes and assignees are details of the appointment, not separate actions.
- Users with restricted access can ask EVA for reminders, but EVA does not schedule appointments at their request, just as they cannot create them in the app.
- EVA does not act on management-only comments and does not appear in the mentions dropdown while that option is active.
Provide a clear time or time range; EVA asks for more context when required.
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