Custom Work Order Fields

Custom work order fields allow you to add additional data fields to your Work Orders beyond the standard ones that enrutar provides. This lets you capture information specific to your business needs.

2 min read Work orders and appointments
On this page
  1. What are custom fields?
  2. Configuring custom fields
  3. Field types
  4. Using custom fields
  5. Issue Express and automatic creation
  6. Custom fields and work reports

What are custom fields?

Custom fields are extra fields that your organization can configure to appear in the work order creation and editing forms. They allow you to collect specific data that is relevant to your operations.

Configuring custom fields

To manage custom fields, go to your organization settings. From there you can:

  • Create new custom fields with a name and type.
  • Edit existing fields.
  • Delete fields you no longer need.
  • Mark as required: Fields marked as required must be filled in before a work order can be saved.

Field types

Custom fields can be of different types depending on the data you need to collect:

  • Text: Free-form text input.
  • Number: Numeric values.
  • Date: Date picker.
  • Selection: Dropdown with predefined options.
  • Checkbox: Yes/no toggle.

Using custom fields

Once configured, custom fields appear automatically in:

  • The work order creation form.
  • The work order editing form.
  • Work order detail views.

Custom field values can be used to provide additional context and help with organization-specific workflows.

If a text field contains a complete URL beginning with http:// or https://, enrutar displays it as a clickable link so you can quickly open the related system or document.

Issue Express and automatic creation

When an organization has any required custom field, Issue Express sends the draft to the full work order form so you can complete the visible required fields before creation.

Automatic creation through WhatsApp or email can create the work order even if it cannot fill in every required field. EVA then leaves a comment listing the missing fields for the team to complete. This exception does not remove validation from interactive forms.

Custom fields and work reports

Custom field values are also available when generating Work Reports, providing additional context about the work performed.

Was this article helpful?

Thanks, this helps us improve.

What was missing? Tell us and we’ll add it. Tell us
Work Orders Work orders are the foundational block of enrutar. They are the structure upon which the entire system is built and the most important piece. In this… Work Reports Work reports in enrutar are formal documents that summarize the work carried out during an appointment. They collect the most important information…