Subscriptions and Payments

Subscription management

enrutar offers different plans to adapt to the needs of each company. You can manage your subscription from Settings → Billing & Subscription. The screen is available on the web version, not in the mobile apps.

Available plans

• Workday tracking: workday tracking only, with clock-ins from mobile, breaks, reports, locations and schedules per employee. Available only for organizations in Spain. See Time Tracking.
• Premium: everything in Workday tracking plus field operations: work orders, customers, signed work reports, calendar, appointments, routes, WhatsApp reminders and AI.
• Enterprise: everything in Premium plus estimates, WhatsApp from your own number, multiple boards, work order map and priority support. It is managed by our team: click Talk to sales.

You can check prices at enrutar.com/en/pricing.

New organizations have no plan until they choose one. Meanwhile, administrators with full access who sign in on the web go straight to Billing & Subscription; other users see My account.

The former Autónomo plan is no longer offered. Organizations that still have it see it as Autónomo (previous plan).

Trial period

Workday tracking and Premium can be tried free for 7 days:

• The trial starts when you choose the plan under Choose your plan, and there is only one per organization.
• If you change plan during the trial, the original end date is kept.
• A status card shows the days remaining.
• You can adjust users during the trial.

When the trial ends without the subscription being activated, the organization loses access until you activate it. Nothing is deleted: work orders, workdays and customers are still there.

Activating the subscription

1. Click Activate subscription.
2. Choose the number of users and the billing period: monthly or annual. The minimum is 1 user, and never fewer than the users you already use. For more than 100 users, contact our team.
3. Click Go to payment to complete the payment in Stripe.

The checkout asks for the billing address and, where supported by Stripe, the tax ID. Stripe calculates applicable taxes automatically; enrutar does not apply one fixed percentage to every case.

The first charge is made when you activate the subscription: paying does not add extra trial days.

Adding users mid-period (proration)

With an active subscription, the summary card shows how many of your contracted users you are using, the fee and the date of the next charge. To add users, use the + button and confirm. A proportional (prorated) calculation is applied and charged at that moment to your saved card; the new users only become available once the charge is completed.

Removing users

You can remove free users with the − button:

• You cannot go below the users you already use. To free one, disable an employee first. Disabling or deleting employees does not automatically reduce the contracted users.
• The new fee applies from the next renewal, and the current period is not refunded.
• Until that renewal, you can add back the users you had already paid for at no cost.

Upgrading from Workday tracking to Premium

If you have an active Workday tracking subscription, click Upgrade to Premium. Before confirming, you will see your current fee and the new one, and the amount charged today: the difference until the end of the current period. Confirm with Upgrade and pay.

The change applies as soon as the payment is completed: your workdays, users and reports are kept, and work orders, customers, calendar, routes and WhatsApp are added. If the charge fails, the plan does not change.

Other plan changes are made with our team: Switch to Workday tracking (from Premium) and Talk to sales (for Enterprise) open the contact options.

Managing or cancelling your subscription

In Billing & Subscription, click Payment and invoices. Stripe opens, where you can:

• Change the payment method
• Update the billing details
• View and download the invoice history
• Cancel the subscription

If a payment is pending or has failed, the summary card shows Update card. If you have cancelled the subscription, you can click Resume before the paid period ends.

Invoices

All invoices are available in Stripe through Payment and invoices. You can download them at any time for your records.

Subscription permissions

According to the Permission System:

• Only users with full access can manage the subscription and payment settings.
• Users with management access can see the subscription information but cannot make changes.
• Users with restricted access cannot access subscription settings.