Help Center
Customer Notifications
Customer notifications in enrutar allow you to keep your customers informed about the status of their Work Orders and Appointments automatically.
What are customer notifications?
Customer notifications are messages sent to your customers through various channels (WhatsApp, email) to inform them about relevant events. They are different from the internal Notification System which is for your team.
Types of customer notifications
Appointment reminders
Using WhatsApp Templates, you can send reminders to customers about upcoming appointments. Customers can confirm or reject, and EVA reports the response.
Work report delivery
When a work report is completed, it can be automatically sent to the customer via email.
Status updates
Depending on your configuration, customers can be notified when their work order's status changes.
Configuration
Customer notification preferences can be configured at the organization level in your settings. You can choose:
- Which events trigger notifications.
- Which channels are used (WhatsApp, email).
- What information is included in the notification.
Customer response handling
When customers respond to notifications (for example, confirming or rejecting an appointment reminder), EVA automatically:
- Posts a comment in the work order.
- Updates the appointment status accordingly.
This provides full traceability of customer interactions within the work order.