Help Center

Agents

EVA (Enrutar Virtual Assistant) is currently the only agent available in enrutar. Agents are profiles designed to centralize automatic and "intelligent" interactions within the platform, and in the future they may be expanded with new capabilities.

What is EVA (Enrutar Virtual Assistant)?

EVA is the agent responsible for reporting and recording relevant information related to Work Orders and their communication with customers.

On the platform you will see it mentioned as EVA (Enrutar Virtual Assistant).

What is EVA used for right now?

EVA is primarily used in two scenarios:

1) Appointment reminder confirmations and rejections (WhatsApp)

When you use WhatsApp reminders to notify the customer about an appointment, the customer can:

  • Confirm the appointment
  • Reject the appointment

In both cases, EVA reports the customer's response by leaving a comment in the work order, indicating whether the customer has confirmed or declined the reminder.

This allows the team to have clear traceability of the customer's response directly within the work order.

2) Work order creation through AI integrations (Email / WhatsApp)

EVA is also the agent responsible for automatically creating work orders through integrations that use artificial intelligence, for example:

  • From the content of received emails (work order creation by email)
  • From WhatsApp conversations or messages

In these cases, EVA interprets the content and generates the work order in enrutar with the provided information. You can read more about AI in enrutar

3) Mentioning EVA in comments

In the comments of a work order you can mention @Eva to create reminders or schedule appointments. EVA responds in the same thread confirming the action or indicating if more details are needed.

What comes next (future vision for agents)?

Agents are designed as "profiles" that, in the future, may:

  • Be mentioned
  • Be assigned to Work Orders or Appointments
  • Interact with the team according to different needs (as functionality evolves)

Suggestions and new needs

If you have ideas about what agents would be useful for your operations, contact the enrutar team to propose suggestions.